Shipping & Returns Policy

Shipping Policy

Ground Shipping is available to the United States, Canada, and Mexico, excluding PO Boxes. Orders are usually shipped within 2 business days of being placed.

Express Shipping, including 2 Day Express and Overnight orders must be submitted by 12:00 noon EST to be shipped the same day. If any order is submitted for express shipping after 12:00 EST, it will not be shipped until the next business day.

When will my order be shipped?

If you have chosen for your order to be shipped FedEx Ground, it is usually shipped within 2 days of being submitted. For FedEx Express, if your order is placed before 12:00pm EST it will be shipped the same day, if it is submitted after 12:00pm EST, it will be shipped the next business day.

We do our best to ship products as quickly as possible, but please note during holidays, peak sales seasons or during extreme weather patterns, there may be a slight delay in processing your order.

What days do you ship?

We ship Monday – Wednesday.

*Please note: To ensure our packages are not exposed to extreme weather, we do not ship on Thursdays or Fridays during the summer months. All orders placed after 2:00pm on Wednesday will ship the following Monday.

Do you ship Internationally?

A Natural Difference U.S.A. ships to addresses in the United States, Canada and Mexico with the exception of PO Boxes. If you are in Europe, Australia, Asia or South America, please email sales@anaturaldifference.com so we can find an A Natural Difference partner near you.

Expected Delivery Times – Domestic

• Smart Rate: 2 – 10 business days
• Ground: 3 – 5 business days
• 2 Day: 2 business days, delivered before 8:00pm
• Overnight: 1 day, delivered before 4:00pm

Expected Delivery Times – International

• International Economy: 4 – 15 business days
• International Priority: 2 – 6 business days

Please note: All orders being shipped internationally have to go through customs of the country in which it is being shipped. We will not be held accountable for the length of time customs has the package.

My package arrived, but a product is broken. What do I do?

We know how excited you are to receive your order and are here to help. If you insured your package at checkout for $5.00, please notify us of this issue within 72 hours of receiving shipment so we can further assist you.

If you did not insure your package, you will need to contact the carrier directly.

Email our shipping department at shipping@anaturaldifference.com with your name, order number and tracking number so we can further assist you.

It shows my package was delivered but I don’t see it?

If you have provided the correct shipping address and checked all areas of your home or business in which a package can be delivered, please reach out to us at (888) 568-3150 or shipping@anaturaldifference.com so we can further assist you with locating your order.

Returns Policy

I bought a product and want to return it?

All returns must be reported within 30 days of receiving shipment. If product has been unopened and unused, it will be considered for return. Shipping costs for return are to be paid for by the customer.

ALL RETURNS must fill out our return form. Once your return is approved, you will receive a number to place on your shipment.

After your package is inspected by our shipping department and is received unbroken and unused, you will receive a credit or replacement product (your choice).

Where do I ship my return?

After you have filled out your return form and you have been given a return code for your shipment, please mail your order to:

My order doesn’t look right?

We are here to help! If your order arrived damaged or there was an error in shipping, please email us at shipping@anaturaldifference.com or call us at (888) 568-3150.

Can I return my product that I bought at a local spa or doctor’s office?

All returns must be made to the place of purchase.

Contact Us

A Natural Difference
4391 Indian Trail Fairview Rd
Indian Trail, NC 28079
Phone: (888) 568-3150
Email: shipping@anaturaldifference.com